Returns & Exchange Policy
Thank you for choosing to support DuHope! All items are handmade in Rwanda, which means there may be slight variations in the leather, colors, and sizes.
All orders are shipped from America via USPS within 3 business days. Tracking information is automatically e-mailed to the customer when the label is created. Please be patient as it can be up to 24 hours before the item will begin tracking.
RETURNS & EXCHANGES
If for some reason, you are not completely satisfied with your purchase, you are free to return or exchange your item within 14 days of receiving it. Refunds will be issued via the same form of payment that was used for purchase. Shipping costs are the responsibility of the customer, unless the incorrect item was shipped to you. Please contact firstname.lastname@example.org to begin the returns process.
If your item arrived damaged, please contact us at email@example.com to request a replacement.